Positivo nps

Positivo NPS is a product developed by Positivo Tecnologia, a Brazilian technology company. It is a customer satisfaction measurement tool that uses the Net Promoter Score (NPS) methodology.

The NPS is a widely used method to measure customer loyalty and satisfaction. It asks customers a simple question: "On a scale from 0 to 10, how likely are you to recommend our product/service to a friend or colleague?" Based on the score given by the customers, they are segmented into promoters (score 9-10), passives (score 7-8) and detractors (score 0-6).

Positivo NPS allows companies to collect, analyze and understand customer feedback in real-time, enabling better decision-making and strategic planning. The tool includes features such as surveys, dashboards, reports, and alerts.

By using Positivo NPS, companies can identify the strengths and weaknesses of their products or services, understand their customers’ needs and expectations, and improve the overall customer experience.

• Benefits of Positivo NPS:
• • Easily measure customer satisfaction
  • Identify areas for improvement in products or services
  • Understand customers' needs and expectations
  • Collect real-time feedback
  • Make informed business decisions based on data

Positivo NPS is a valuable tool that helps companies build stronger relationships with their customers and improve their bottom line.